I. SCOPE

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other related services and deliveries provided by the hotel to the customer (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: accommodation, guest accommodation, hotel, and hotel room contract.

2. The subletting or re-letting of the provided rooms, as well as their use for purposes other than accommodation, require the hotel's prior written consent. Section 540 Paragraph 1 Sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.

3. The customer's general terms and conditions only apply if expressly agreed upon in writing in advance.

II. CONTRACT CONCLUSION, CONTRACTING PARTIES, LIMITATION PERIOD

1. The contract is concluded upon acceptance of the customer's request by the hotel. The hotel is free to confirm the room booking in writing.

2. The contracting parties are the hotel and the customer. If a third party has made a booking on behalf of the customer, they are jointly liable with the customer for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.

3. All claims against the hotel expire after one year from the legal commencement of the limitation period. Claims for damages expire independently of knowledge after five years. The limitation period reductions do not apply to claims based on intentional or grossly negligent breaches of duty by the hotel.

III. SERVICES, PRICES, PAYMENT, OFFSETTING

1. The hotel is obliged to provide the rooms booked by the customer and to render the agreed services.

2. The customer is obliged to pay the agreed or applicable hotel prices for room rentals and additional services used. This also applies to services and expenses incurred by the hotel for third parties at the request of the customer. The agreed prices include the statutory VAT.

3. The hotel may adjust prices if the customer reduces the number of booked rooms, hotel services, or the duration of stay after the contract has been concluded.

4. Hotel invoices without a due date must be paid within 14 days of receipt without deduction. The hotel may demand immediate payment of due claims at any time. In case of late payment, the hotel is entitled to charge default interest of 8% (or 5% for consumer transactions) above the base interest rate. The hotel reserves the right to prove and claim higher damages.

5. The hotel may require an advance payment or security deposit (e.g., credit card guarantee or down payment). The amount and payment dates can be agreed upon in writing.

6. In justified cases (e.g., the customer has outstanding payments), the hotel may demand full payment or an increased security deposit even after contract conclusion but before the stay begins.

7. The hotel may also require an appropriate advance payment or security deposit at the start and during the stay.

8. The customer may only offset or reduce claims against the hotel with undisputed or legally established claims.

IV. CUSTOMER CANCELLATION (CANCELLATION, NO-SHOW)

1. Customer cancellations must be approved in writing by the hotel. If no approval is given, the agreed price must still be paid, even if the customer does not use the booked services. This does not apply if the hotel violates its contractual obligations in a way that makes it unreasonable for the customer to uphold the contract.

2. If a free cancellation deadline has been agreed in writing, the customer may withdraw within this period without payment obligations. If the customer does not exercise this right in time, they lose the right to withdraw without payment, unless there is a legally recognized reason.

3. If a room remains unused, the hotel must attempt to re-let it and offset earnings. If re-letting is not possible, the hotel may charge a flat rate cancellation fee:

   • 80% of the agreed price for overnight stays with or without breakfast.
   • 80% for half-board and full-board bookings.
   • The customer is free to prove that the hotel has incurred less or no damage.

V. HOTEL CANCELLATION

1. If a free cancellation period was agreed in writing, the hotel also has the right to cancel within this period if other customers request the booked rooms and the original customer does not waive their right to cancel upon request.

2. If an advance payment or security deposit is not made within a reasonable period after a request, the hotel is also entitled to cancel the contract.

3. The hotel may also cancel the contract for justified reasons, such as:

   • Force majeure or other circumstances beyond the hotel's control make fulfillment impossible.
   • Misleading or false information about the customer's identity or purpose of stay.
   • If the customer's stay threatens hotel operations, security, or reputation without the hotel being responsible for this.
   • If the customer sublets rooms without permission.

4. In case of a legitimate hotel cancellation, the customer is not entitled to compensation.

VI. ROOM AVAILABILITY, CHECK-IN & CHECK-OUT

1. The customer has no entitlement to a specific room.

2. Booked rooms are available from 16:00 on the arrival day. Early check-in is not guaranteed.

3. Check-out must be completed by 12:00 on the departure day. Late check-out fees apply:

   • 50% of the room rate for check-outs between 12:00 – 18:00.
   • 100% of the room rate for check-outs after 18:00.
   • The customer may prove that the hotel incurred lower or no damages.

VII. HOTEL LIABILITY

1. The hotel is liable for damages only in cases of intentional or grossly negligent breaches of duty. Liability for death, injury, or health damages remains unaffected.

2. The hotel is liable for lost or damaged property according to legal regulations, up to:

   • €3,500 in general.
   • €800 for money, securities, and valuables.
   • Higher-value items (up to €3,500) should be stored in the hotel or room safe.

3. The hotel is not liable for vehicles parked on hotel property, except in cases of intent or gross negligence.

4. Wake-up calls are performed with the utmost care, but the hotel assumes no liability for missed wake-up calls.

5. Lost & found items are kept for three months. Guests are not proactively informed due to data protection. Items can be sent upon request at the guest's expense.

VIII. FINAL PROVISIONS

1. Changes to the contract must be made in writing.

2. Place of fulfillment and payment is the hotel’s registered location.

3. The exclusive place of jurisdiction for disputes is the hotel's legal registered office.

4. German law applies. The UN Convention on Contracts for the International Sale of Goods is excluded.

5. If any provision of these terms and conditions is invalid, the remaining provisions remain unaffected. The statutory regulations apply in all other cases.